This website is owned and maintained by Vsquared Canada Ltd.
544 Champagne Drive
Company registered in CanadaNo. 473502
Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website you agree to be bound by these Terms and Conditions.
“Goods” is a reference to any goods which we may offer for sale from our Website from time to time;
“Service” or “Services” is a reference to any service which we may supply and which you may request via our Website;
“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website;
“we”, “us” and “our” are references to Crystal Clover Canada Ltd. of 544 Champagne Drive, Toronto, Ontario and
“Website” is a reference to our Website www.crystal-clover.ca on which we offer our Goods or Services.
The logo of Crystal Clover is the property of Crystal Clover Ltd. It cannot be used for any other party without the written permission of Crystal Clover Ltd. This website is to provide product information and secure online shopping facility to the customer. You are not permitted to use the contents and images for other purposes.
2.1. Any contract for the supply of Goods or Services from this Website is between you and Crystal Clover Ltd. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.
2.2. If you wish to make purchase online, your order will be taken electronically and subject to final confirmation from Crystal Clover Ltd. Once your order is submitted online, you will receive an automated mail confirming the details of your order. If you choose to make the payment online by credit card, we will not debit your credit card until the order is completed and ready to ship. If the card transaction is rejected by the card issuer, your order will not be dispatched. You will be notified accordingly. We will not be responsible for the delay caused.
2.3. Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
2.4. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
2.5. When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
2.6. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.7. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email.
2.8. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.
2.9. The contract for the Goods or Services will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.
2.10. Crystal Clover Canada Ltd. endeavours to despatch your order as soon as it is received and paid in full but it is subject to stock and postal service availability at the time. You will be notified accordingly. Shipping confirmation is available on request.
3. Prices and Payment
3.1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices can be shown either including or excluding Sales Tax by making the respective selection in “My Account” section but exclusive of delivery charges which will be added to your order.
3.2. The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched or Services provided.
3.3. You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order. NO CARD PAYMENT IS TAKEN UNTIL YOUR ORDER IS PROCESSED although we will require a pre-authorisation at the time of receiving your order.
4.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
4.2. Time is not of the essence for the delivery of any Goods or Services supplied under this Agreement.
4.3. All orders are delivered by a reputable courier such as Royal Mail, Parcel Force and UPS. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you if the courier service fails. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
4.4. No refunds of the delivery charge are made for failed or delayed deliveries.
4.5. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
4.6. All risk in the Goods shall pass to you upon delivery.
4.7. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
4.8. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
4.9. Where delivery is outside Canada, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.
4.10. Please note that Goods may be subject to inspection by your local customs office where delivery is outside Canada.
5. Your Information
5.1. Where we have requested information from you to provide Goods or Services you agree to provide us with accurate and complete information.
5.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
6. Cancellation and Returns
6.1.1 You must notify us immediately if you decide to cancel your order preferably by email at firstname.lastname@example.org within 1 hour after you submit the order and quote your order number. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched.
6.1.2 Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 3 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
6.2 Returns where Goods are faulty:
6.2.1 Please email email@example.com to inform us of your wish to return Goods quoting your order number if the goods were sent by error or defect. We do NOT accept return on cut fabrics and opened rhinestones. You must ensure that the Goods are returned to us after obtaining approval by our office and returned to us in good condition and unused.
6.2.2 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 3 working days of receipt of the return.
6.2.3 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 3 days of receipt.
6.3 We recommend that all returned or cancelled Goods are returned using a reputable courier with traceable service.
7. Linked Sites
There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the goods or services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the services or goods that they may provide to you.
We take complaints very seriously and aim to respond to your complaints within 2 working days. All complaints should be addressed firstname.lastname@example.org
9. Limitation of Liability
9.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
9.2. We disclaim any and all liability to you for the supply of the Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
9.3. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
9.4. The products sold by us are provided for standard personal or business use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
9.5. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
10.1. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
10.2. We may alter or vary the Terms and Conditions at any time without notice to you.
10.3. Payment must be made at the time of ordering the Goods or Services from us. Failure to pay on time will result in either the cancellation of your order or a late payment charge which shall be calculated as interest on the amount due. Interest will be charged on a daily basis from the date of invoice to the date of actual receipt of payment in cleared funds.
10.5. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
10.7. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.