We try to give you as much useful info as we can about all our products, including: a detailed description, a variety of pictures.
If there is more information you need please contact our sales team at firstname.lastname@example.org
If you forget your password, you can reset it, by clicking on the forgotten password link on the sign in page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check your junk mail folder in case it makes its way there.
- Save your details for speedier checkout
- Save multiple delivery addresses
- View all previous orders from your account
- Track any order you are waiting to have delivered
- If you choose to subscribe to our newsletter, we’ll keep you up to date with all the latest products and news.
Visa and mastercard credit cards
Visa debit, visa electron, maestro, sol and mastercard debit cards
Sorry we do not accept American Express / Diners / JCB cards and we do not do paypal.
As soon as we have received payment your order will be shipped. If we do not receive payment within 5 working days your order will be cancelled. If you email us a copy of proof of payment we can get your order shipped to you quicker. Please note it can up to 5 working days for the money to be transferred depending on the banks. Therefore, if you want your order to be shipped express we cannot do this unless you email us a copy of proof of payment first.
Returns and exchanges
Duty and tax
Shipping and tracking
If you want the package to be left with a neighbour at checkout under customer notes please leave a message i.e. IF NOT LEAVE WITH NEIGHBOUR AT NO.4. We will then put a label on the package with your specifications for the postman to see. You can also have your order delivered to a more convenient address, perhaps a work address.
Go to the 'address book' in 'your account' and click on the 'add delivery address' button and enter the new details. You can also add a new address when you are placing an order during the checkout process. You can change or delete any of them any time you like.
However please note we not ship to PO Box addresses as the package needs to be signed for.
We cannot tell you an exact cost of the postage by telephone as we need to prepare the order before giving you the final cost. However, by placing an order through our website it will tell you the total cost of the postage at checkout. The more you order the more the postage becomes worthwhile when shipping overseas.
However if you are not happy with the postage cost please contact our dispatch team who can help find an alternative solution. However we do not take responsibility for choosing a slower/cheaper option as we cannot track the package once it has left the warehouse. Therefore we cannot be held responsible if the package is delayed/lost/stolen.